Terms & Conditions
1 – Participant Responsibility:
Participants understand that during a tour, events outside of Beyond the Glass Tours’ control (E.G. Forces of nature) may occur, including events that lead to, (and not limited to): accident and illness.
By attending, the agreement is that each participant assumes all risks associated with the tour to the maximum extent permitted by law.
Any and all medical/evacuation expenses incurred (due to injury/illness) will be solely the responsibility of the participant.
Beyond the Glass Tours reserves the right to refuse entry to a tour on the grounds of illness and/or fitness worries.
Participants acknowledge that tours/events with Beyond the Glass Tours are subject to change (without notice), including but not limited to: route, number of destinations (including changes that shorten the tour), and mode of transport.
For changes outside of Beyond the Glass Tours’ control resulting in additional expenses, these additional expenses will be charged to the participant (in the case of major alterations).
The specific wines tasted at each winery are outside of Beyond the Glass Tours’ control.
While on tour/at an event with Beyond the Glass Tours, each attendee/participant agrees to accepting the authority of Beyond the Glass Tours’ tour/event operator. Participants are aware that group travel involves flexibility/compromise (for numerous reasons), including but not limited to: group activity voting, group fitness and destination availability.
Beyond the Glass Tours reserves the right to remove participant/s from the tour at any time, for any reason, including but not limited to: abusive behaviour, anti-social behaviour, racism, sexism and being a wanker.
Beyond the Glass Tours tour partners with wineries, restaurants and groups of the like. To the best of Beyond the Glass Tours’ knowledge, our partners are qualified, registered or licensed to serve/host people at their location/. Beyond the Glass Tours assumes no responsibility for any injury, illness, damage or loss/es (including time) that may occur due our partners. Beyond the Glass Tours also accepts no responsibility for any participant/s who disobey/s any law/regulation.
2 – Cancellation by the Participant:
Cancellation of any booking for any reason results in the following:
Any cancellation of a tour/event will incur a $20 forfeit of the tour cost. Cancellations of any tour/event within 5 days of the tour/event will incur a 30% forfeit of the tour/event cost. Cancellations of any tour/event within 2 days of the tour/event will incur a 50% forfeit of the tour/event cost. Cancellations of any tour/event within 1 days of the tour/event will incur a 100% forfeit of the tour/event cost.
3 – Cancellations by Groups:
Cancellation of any private tour/event with a deposit already given results in the loss of the deposit.
Refunds will be at the discretion of Beyond the Glass Tours if any participant leaves a tour for any reason (including forced departure).
Refunds will not be made for any resources/services left unutilised.
4 – Event/Tour Transfers:
Bookings are transferable.
An email notification is to be received by Beyond the Glass Tours for any and all transfers to be confirmed/allowed.
5 – Cancellation by Beyond the Glass Tours:
Beyond the Glass Tours reserves the right to cancel any tour/event, prior to departure.
Beyond the Glass Tours reserves the right to postpone, change (the itinerary/timing) or refund the tour.
Beyond the Glass Tours reserves the right to cancel a tour/event on the basis of low booking numbers. In this instance, participants will be offered an alternative date/tour/event, if this is unacceptable Beyond the Glass Tours will offer a refund.
6 – Insurance:
It is recommended that all participants undertake travel insurance for all Beyond the Glass Tours’ tours/events.
For overseas visitors, this is heavily encouraged.
Travel insurance should provide cover, including but not limited to: personal accident, medical expenses, emergency repatriation and personal liability.
7 – Age Policy:
Participants must be 18 years or older on the date of the tour/event.
For private tours/events, minors may only attend if accompanied by a responsible parent/guardian
As per the law, it is illegal for any minors to consume any alcohol while being involved in a Beyond the Glass Tours tour/event.